7-Day Money-Back Guarantee
At Smarters Player Lite, we stand behind the quality of our IPTV service. We offer a 7-day money-back guarantee on all subscription plans — no questions asked.
How It Works
- If you are not satisfied with our IPTV service for any reason within the first 7 days of your subscription, you are entitled to a full refund.
- The 7-day period begins from the date your credentials are delivered (the date of purchase).
- This guarantee applies to all plans: 1 month, 3 months, 6 months, and 12 months.
How to Request a Refund
- Contact our support team at [email protected] within 7 days of your purchase.
- Include your order email address and the reason for your refund request (optional).
- Our team will process your refund within 3–5 business days.
Refund Method
Refunds are issued to the original payment method used for the purchase (PayPal account or credit/debit card). Processing times may vary depending on your payment provider.
After 7 Days
Refund requests made after the 7-day period will not be honored, as this is a digital service with instant delivery. We encourage you to thoroughly test the service within the first 7 days.
Exceptions
Refunds will not be issued in the following cases:
- The refund request is made more than 7 days after purchase
- The account has been terminated due to violation of our Terms and Conditions (e.g., credential sharing, reselling)
- The customer has previously received a refund for the same service
Contact Us
If you have any questions about our refund policy, contact us at [email protected]. Our support team is available 24/7.